We’re successful when you and your teams are successful.
We start by understanding your most comfortable work and communication style through an online DiSC assessment. We then provide executive coaching and team building to drive individual and team performance.
Trust: is in our DNA and the basis of our success. Trust means establishing psychological safety to say what we believe, and expect the same from others. When clients Trust us and we them, we know we can do great things together.
Optimism: we believe the future is bright, even if it doesn’t always look that way. Optimism means we’re lifelong learners, exploring new ideas and better ways of doing things. When clients are Optimistic, they envision a better tomorrow and work diligently to achieve this vision.
Simplicity: is often difficult but always rewarded. Simplicity means stripping away complex processes, plans, and ways of communicating to their core intent. Our clients win when their organizations replace complexity and confusion with clarity and transparency.
WHAT WE DO
We work with leadership teams and managers to build healthy and productive organizations through assessment, executive coaching, online and in-person training, and team building programs.
HOW WE START
- We get to know you, your executive team and managers.
- We listen to your concerns, frustrations, hopes, and dreams.
- We figure out what success looks like and help you get there.
Watch this short video to learn how we begin working with new clients.
Frank is an executive leader and consultant with over twenty five years of experience in the healthcare, professional services, telecommunications, higher education, and nonprofit sectors. As an entrepreneur and teambuilder, he is adept at improving organizational performance through a combination of assessment, management consulting, team building, and executive coaching. His work with dozens of clients during his career, including Glaxo Smith Kline, AstraZeneca, Merck Millipore, UnitedHealthcare, MindBody, and The Bill and Melinda Gates Foundation, gives Frank a unique and valuable perspective on corporate initiatives tied to culture, organizational performance, executive leadership, team building, and employee engagement. Frank is an adjunct faculty member at Drexel University where he teaches undergraduate and graduate courses on leadership, strategic planning, and organizational performance. He serves on the boards of several charitable organizations in the Philadelphia region and enjoys rowing and tennis.
Dick has served in a variety of finance, strategy and operations roles in the US and internationally over the course of his career. He has deep experience in corporate governance, strategic and financial planning, performance measurement, and restructuring domestic and global financial operations.
From 1981 to 2008, Dick worked at Merck and Company, most recently serving as Senior VP of Finance for a newly formed $20b Global Human Health division. In this role he established a strategic financial framework for accelerating presence in emerging markets and new sales and marketing models to achieve $500m in savings by globalizing key commercial processes. Dick was also VP & Controller for Merck & Co. for more than 7 years.
Beginning in 2010, Dick served as CFO of the Bill & Melinda Gates Foundation, where he was responsible for Finance, Strategy and Information Technology. Key achievements include improving operations by streamlining grants and contract management and closing a $108m Global Health Investment Fund, a pioneer fund targeting charitable and financial returns.
Dick returned to the Philadelphia region after leaving the Gates Foundation and has been active on numerous non-profit boards in Philadelphia and Seattle. He has a Bachelors degree from the University of Pennsylvania and an MBA in finance from The Wharton School.
H. W. (BILL) CYPHERS III
Bill Cyphers is a thirty year veteran of Subaru of America (SOA), serving most recently as Senior Vice President, Sales and one of the key executives who helped the Brand’s sales skyrocket in the US market. During the past twenty years Bill has held Vice President positions in Regional Sales, Field Operations, Marketing, Sales, Distributor Relations, and most recently SVP, Sales. As SVP, Sales Bill was responsible for all US field Sales locations, Market Development, Sales Operations, Sales Training, Distribution, and Port Operations.
A company press release announcing Bill’s pending retirement from Subaru explained, “(Bill) assumed the role of senior vice president of sales for SOA in May 2011 and led our sales team through a period of unprecedented record sales growth and business success culminating in a fifth consecutive sales record for the company in 2013.” Subaru vehicle sales in the US market have almost doubled from 266,989 in 2011 to 513,693 in 2014. Bill retired from Subaru in January 2015. Prior to Subaru, Bill worked for Ford Motor Company for ten years in several field sales and marketing roles.
Bill resides with his wife Martha in Haverford, PA, they have two grown children who both live in New York City. He has a bachelor’s degree from Michigan State University and after graduation, served as a US Army Sergeant in an Infantry Company in Viet Nam. Over the years, Bill has also served on several non-profit boards.
Frank is a talented professional who supported me in better managing Customer Experience. He took the time to understand our needs, asked the right questions and then has been dedicated to build a sustainable solution for us. It was a great pleasure to collaborate with him.
Frank always provided me with great insight, kept me committed and accountable by regularly tracking progress. I would highly recommend Frank as an Executive coach to anyone seeking clarity and a way forward, to help prioritize and focus on what's important!
Frank brings a unique blend of strengths to business challenges: insightful strategic thinking framed with practical application; a strong bias for action founded on thorough analysis and risk mitigation; wisdom of knowing when to challenge the status quo and when to manage the pace of change. Perhaps most importantly, I appreciate Frank's targeted questioning, inclusive leadership, and collegial approach. His impact on my leadership style and organizational effectiveness will be long-lasting.
Frank brings a perspective, backed with significant experience in the leadership of large and complex teams to bring about significant positive change. He has empowered us to increase overall net sales, decrease refunds, and deliver stronger long-term client value.
Frank’s ability to cut through the chafe and help me find valuable insights helped me as a leader and contributed to creating real value for the company. His integrity appears right from the beginning, he is not afraid to tell you things about yourself you might not want to hear, and is even faster at complimenting the positive changes being implemented.
Frank is as adept at offering high-level, strategic advice to the C-suite as he is helping the team on the ground develop and deliver systematic and results-driven business processes. He takes a no-nonsense approach to mentorship but with an appreciation and thorough understanding of all the nuance and complexity infused in relationship building, team building, leadership and affecting change. In short: he drives success (and does it with a smile).
Frank and Cecond Opinion were instrumental in changing the culture of our entire sales and marketing organization. We continue to enjoy robust growth thanks in part to their expertise, approach, and technology.
It's amazing how much Cecond Opinion has done for our company in such a short period of time. Our culture has improved dramatically in twelve months. We are reaping the benefits of our work together and our team sees this new 'way of working' is our path to a bright future.
This was a terrific team-building workshop. Frank did a great job and has put us on a path for long term success. I’m grateful for his expertise and ability to both challenge and support us.
Frank did a great job helping us understand the concept of the “First Team.” It was an excellent workshop because we’re now 100% aligned to one single metric defining our success. He got us to understand that the results of our own teams are less important than the results of our “First team,” which was really helpful. And based on my work personality profile, I’m ready to take more risks as a leader, which I know will make me a better leader and help us reach our goals.
I can’t tell you how wonderful it’s been to have you here as a voice of reason and facilitator of logic and best practices. Appreciate your fair mindedness, honest leadership, and most of all – your help. Ours is a great company and we have done great things but we need to be bigger and better and grow faster—and to do that, we need to recognize we need to do things differently. You’ve been a great change agent.
I’ve had lots of management training but this was the best by far. Frank is an excellent facilitator and really knows his stuff. This training couldn’t have come at a better time and I’m excited about what we can accomplish as a team.